We hate it when this happens! Quick tips: Check with your neighbors and around your apartment building or house, in case it was placed nearby. If you still can’t find it, please reach out to firstname.lastname@example.org with your order # and your issue. We will file a shipping claim case and require you to fill out an online affidavit to confirm the non-receipt of the package. After the third-party shipping company confirms the affidavit, we will issue a refund to your initial payment method.